Salesforce rolls out Einstein Automate, aims to be automation, workflow, data integration player
Einstein Automate aims to automate processes and connect work and data flows.
...ДалееНа информационном ресурсе применяются рекомендательные технологии (информационные технологии предоставления информации на основе сбора, систематизации и анализа сведений, относящихся к предпочтениям пользователей сети "Интернет", находящихся на территории Российской Федерации)
Salesforce revamps architecture, aims to run its applications on any public cloud
Salesforce 360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and its industry-specific offerings will run on major public clouds.
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Salesforce launches Service Cloud Workforce Engagement, aims to improve forecasting
Contact center agents are often siloed into communication channels. That approach won't fly as consumer behavior shifted amid the COVID-19 pandemic.
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AWS launches Amazon Connect real-time analytics, customer profiles, machine learning tools
Amazon is stepping up its contact center services with Amazon Connect Wisdom, Customer Profiles, Real-Time Contact Lens, Tasks and Voice ID.
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AWS eyes more database workloads via migration, data movement services
The more database and analytics workloads AWS takes the more it can use machine learning and model training to move up the value chain.
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